You can call us or email us to work with a graphic designer. After products have shipped, all shipping company terms and conditions apply for lost or delayed packages. We will not refund the banner cost if UPS or any other shipping company has a delay in your package. We recommend ordering your banners early. Put the rectangle in the middle of the banner. Please note, due to UPS shipping restrictions, banners that exceed 8′ in both directions will generally be folded for shipping (billboards, large backdrops etc.) If you are located outside of the Continental United States, please contact us for a shipping quote. You could also export specific parts of the banner— like just the egg, rather than the whole thing.